• Skip to primary navigation
  • Skip to main content

Kyle Wood

Strategic Coach

  • Now
  • Archive
  • Contact

Where is the line?

Daily · January 24, 2020

The customer asks for something unusual.

A special circumstance, and maybe, the benefit of the doubt.

Do you play the corporation card and simply refer them to what is written in your policy? After all, you can’t have people taking advantage of you or your business. If you let one person be the exception, everyone will want the same.

Or do you use this as an opportunity to learn? By instead seeking to understand why this person is asking this of your business and how you can perhaps help solve their need in a way that works for both of you (because if one customer is asking for this, more are wanting it too).

Both options work. Both options get a result. Which will you choose?

Related

Filed Under: Daily

Kyle

This is Kyle's blog. Kyle is mostly known online for running Bootcamp Ideas, a resource hub and community for group fitness trainers. He's also a dad of one, a husband, a video game enthusiast, a board game connoisseur, a hiker, a writer and a deep conversation haver.

Reader Interactions

Leave a Reply Cancel reply

Copyright © 2023 · Maker Pro on Genesis Framework · WordPress · Log in